The Coronavirus pandemic has presented people and businesses across the entire globe with unprecedented challenges, as well as causing devastation to the family and friends of those directly affected. Large swathes of customer facing businesses have been forced to close (our own included). Whilst we had had to make many adjustments to our normal working practices to ensure your safety, it is very much business as usual
On Line Orders
Our suppliers have all but returned to normal and all on line orders will processed and delivered as normal. Please get in touch if you have any questions or concerns.
Our showroom reopened on Monday June 15th 2020, and it is impossible to put into words the relief and excitement in being able to welcome you all back. We have had to adapt to new trading conditions and have had to make our showroom Covid Secure. As your safety and comfort is our top priority, we would like to advise you of the following points:
Temporary opening hours are in effect and our store will be open Monday to Saturday 10.30 – 4.30 in order to allow us to sanitise the shop and perform essential administrative duties.
Social distancing measures are in force and we have guidance marker arrows on the floor.
Our staff our practicing strict hand sanitisation procedures, and there is a hand sanitisation station available for customers.
Credit Card terminals are sanitised after each use.
We are not operating with a full complement of staff as yet. Please bear with us if we’re not as efficient as we would like to be.
Covid Secure regulations require us to place all returned items in quarantine for 48 hours. Until further notice, we will only be able to process immediate refunds for returned items that are unopened. For any item returned opened, we will inspect them after 48 hours and then process any refund by credit/debit card over the phone, or by bank transfer.
We thank you in advance for your patience and understanding whilst we make these adjustments to our normal procedures and we look forward to seeing you in store or on line whenever you’re ready.
Richard and Nicola