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Nottingham Lighting Centre
45 - 51 Maid Marian Way
Nottingham
NG1 6GE
T: (0115) 953 7088  |  Email us

If for any reason you need to return goods to us, please contact us either using the telephone number at the top of the website or email us at sales@nottinghamlightingcentre.co.uk and a member of staff will be happy to assist you. Provided the goods are eligable for return, you will be issued with a returns authorisation number, which must be clearly displayed on all outer packages.

Please note that most instances of damage do not require the return of the entire product, but can be easily remedied by spare parts which can be sent to you free of charge. As ever, please call our helpline if you require assistance.

Please note that we cannot accept under any circumstances any returned goods without prior authorisation.

General terms for returning goods:

  • For returning Unwanted Items the following terms apply:
  1. A returns authorisation must be obtained on or within 7 working days commencing the day after the delivery date prior to returning any goods to us.
  2. Authorised goods must be returned on or before 14 days of date of receipt (delivery date).
  3. Goods must be unused (not assembled, installed or connected to mains electrical supply)
  4. Goods must be returned with all exterior and interior packaging intact.
  5. Goods must be returned with all included components and instruction materials.
  6. Care must be taken to ensure returned goods are not damaged during transit.
  7. The customer is responsible for the act and cost of returning unwanted items.
  8. Once we have received the returned goods as requested we will process a refund to the account which was used to make the original purchase within 28 days.
  9. Please note that if unwanted goods are not returned as requested, Nottingham Lighting Centre reserves the right to levy administration charges incurred in returning items to stock, or to reject the goods. In this unlikely event, you will by contacted as a matter of urgency to advise you of any such decision.
  • For returning Damaged Goods the following terms apply:
  1. A returns authorisation number must be obtained on or within 48 hours of delivery prior to returning any goods to us.
  2. Please check your goods immediately as damaged goods must be reported within 48 hours of the date and time of delivery.
  3. Care must be taken to ensure returned goods do not sustain further damage during transit.
  4. The customer is responsible for the act of returning damaged or faulty goods to us. In order to reclaim the cost of returning damaged goods you must include a VAT receipt with the return consignment.
  5. Goods must only be returned using standard parcel services only, we regret that we cannot refund postage costs if the goods are sent on timed or weekend services.
  6. Once we have received the damaged items tas requested they will inspected and/or tested to confirm the nature of the damage/fault.
  7. Once we have confirmed the nature of the damage/fault, we will refund all payments made by you within 28 days to the account which was used to make the original purchase. If you have included a VAT receipt for the return postage, we will also refund the cost of returning the goods to us.
  8. If damaged goods are not reutrned as requested, or if we cannot confirm the nature of the damage/fault, Nottingham Lighting Centre reserves the right to reject the returns claim. In this unlikley event, we will contact you as a matter of priority to inform you of our decision.

If you have any questions at all about returning goods to us, please contact us straight away, a member of staff will be on hand to help..