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Nottingham Lighting Centre
45 - 51 Maid Marian Way
Nottingham
NG1 6GE
T: (0115) 953 7088  |  Email us

Nottingham Lighting Centre Pricing Policy

Online and In Store Pricing
As a general rule our goods are offered for sale at the same price whether you choose to shop in store or online, as we believe that to be right and fair.

Instances where the price of particular goods may vary would include specific promotions that we have chosen to run exclusively in store or online.

In the event of a pricing error we will honour the lower of the two prices. In all cases if any pricing error renders a transaction financially unviable, then we reserve the right not to proceed.

Matching Competitors Prices
Being competitive and offering exceptional value for money (whilst still maintaining a large showroom and the standards of customer service for which we are well known) is at the heart of everything we do. In the event of any price query, we will always consider any approach by a customer who believes they have found a like for like product offered for sale at a better price, even after the transaction has taken place.

If you have not purchased anything and wish to know if we can match a competitors price, please call us on the customer helpline displayed at the top of the website, or email us at sales@nottinghamlightingcentre.co.uk. We will need to know the store name and contact details or website link to the product/s in question and we will try to give you a decision there and then.

If you have already purchased an item and you wish to claim a retrospective price match refund, please email us at sales@nottinghamlightingcentre.co.uk indicating the store name, address and telephone number, or website link to the specific product. Please note that all retrospective price match claims must be made on or before seven calendar days from when the goods were dispatched to you. We will process your claim and report back to you with a decision within 2 working days.

When making price match decisions we will apply the following criteria:

  • The product must be identical and supplied from the same manufacturer/distributer
  • The product is not offered for sale in any clearance promotion
  • The product is not offered for sale on eBay or Amazon
  • The product is not offered for sale by a company which has no stock holding, stock distribution or retail showroom facilities.
  • The product is not used or second hand

In all cases Nottingham Lighting Centre reserves the right not to match competitors prices where it is not financially viable for us to do so.

If you have any questions or are concerned by how this policy has or may affect your purchase please contact us, a member of staff is always ready to help.